NetSuite CRM+ software delivers powerful customer relationship management (CRM) capabilities, including sales force automation (SFA), marketing automation, customer support and service, and flexible customization, all in a web-based CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance, order management and marketing effectiveness capabilities as standard features.
NetSuite CRM+ is the only CRM solution that is completely integrated with the back office order management, fulfillment, and financials reducing manual entry and risk of error, and accelerating processes.
Key Benefits
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Drive sales, service, and marketing performance with real-time, role-based dashboards
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Gain a true 360-degree view of all customer data and customer interactions
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Improve sales performance with accurate sales forecasts, automated commission, and upsell management
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Improve collaboration with your partners using joint lead and campaign management
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Streamline order management processes with complete integration across sales and finance
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Improve customer satisfaction with complete case management and customer history
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Redirect marketing budget to higher-ROI campaigns by measuring campaign effectiveness
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Drive sales and service from anywhere with mobile access.
Features
Powerful Sales Force Automation
NetSuite CRM+ provides SFA that equips the sales team with an accurate record of each opportunity and its status, a complete view of the prospect and real-time access to every detail.
Advanced Sales Forecasting and Quota Management
NetSuite CRM+ advanced forecasting and quote management capabilities build reliability, predictability and trust into the sales process.
Automated Incentive Compensation Management
NetSuite CRM+ delivers flexible sales compensation management that frees up the sales operations team from time-consuming compensation calculation.
Comprehensive Upsell, Quote and Order Management
The sales team can easily convert accurate quotes into approved sales orders, which then flow to your finance system for processing.
Out-of-the-Box Marketing Automation
NetSuite CRM+ automates your entire marketing process across channels, allowing you to better align campaigns and programs with your sales efforts.
Customer Service and Support
NetSuite’s call center capabilities enables you to serve customers quickly and efficiently with 360-degree customer view.
Real-Time Dashboards, Reporting, Analytics and Planning
NetSuite delivers built-in, real-time role-based dashboards, reporting and analytics enabling your sales, marketing and service teams to monitor personalized Key Performance Indicators (KPIs) and access the latest reports as part of their everyday activities.
Anytime, Anywhere Mobile Access
NetSuite’s comprehensive support for mobile devices—iPhone, BlackBerry or Android (provided by both NetSuite and NetSuite partners)—ensures access to real-time business information they need.
Integration with Ecommerce Platform
NetSuite CRM+ integrates with NetSuite’s ecommerce platform, providing a single system of record for customer information and interactions as well as the customer’s commerce transactions. This integrated solution allows you to monitor and measure everything that happens online and capture every interaction with a customer or prospect automatically.
Integration with Leading Social and Productivity Tools
NetSuite integrates with Yammer and Qontext using its SuiteSocial platform, improving collaboration and overall sales productivity.
Partner Relationship Management
NetSuite CRM+ provides full control over every element of the partnering process, including joint marketing campaigns, lead management, pipeline management, order processing, and commissions and royalties.